What is the challenge you’re responding to? Set a North Star to align people on the mission and the levers that will be used to guide you there. To both move fast and build the right thing, you need context, not control.
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What does your audience need? In pursuit of the North Star, you need to figure out how to meet your users' needs (Jobs to be Done) and the capabilities you need to do so (service blueprint mapping).
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What do you do next, and how do you share progress? Set priorities, transparency and accountability, performance management, and communicate those things too.
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Digital transformation is an evolution; the journey to cloud services and SaaS saw many companies updating HOW they do their digital business cases. However, in our experience, there have been two critical factors that have been greatly miscalculated or ignored entirely: Impact on Operations and Impact on Costs.
Service design can help HIEs increase patient adoption and unlock value-driven revenue streams. In this article, we discuss three service design principles for HIEs to consider for their strategy and operating model to ensure user-centricity and accessibility.
At Rangle, our motto is building the right thing, the right way. But if doing that was as easy as saying it, our client companies would never need our help.
Many organizations have been pressured to start or accelerate their digital transformation in the wake of the pandemic. However, in spite of the leaps in innovation we’ve seen over the past few years, many organizations are now confronted with the operational consequences of making massive pivots or scaling faster than they can effectively manage. Symptoms of this range from the misallocation and prioritization of resources, slower speed to market, low team engagement and morale, and a fundamental disconnect between the organization and their customers.
Get up speed on the things that matter.
Learn what a Digital Roadmap is and how it is essential to clarifying and accelerating your digital-first strategy
Service design can help HIEs increase patient adoption and unlock value-driven revenue streams. In this article, we discuss three service design principles for HIEs to consider for their strategy and operating model to ensure user-centricity and accessibility.
At Rangle, our motto is building the right thing, the right way. But if doing that was as easy as saying it, our client companies would never need our help.
Check out Rangle's on-demand webinar to learn exactly what a Design System is and how it can help build the future of your business.
So many software development projects start with high levels of uncertainty. Some of it is explicit, you many not know exactly who the target customer is and what they want, and some of it may be implicit, you have a great idea but are uncertain about the technical risks of delivering the experience or what the state-of-the-art is capable of and, as they say, you don't know what you don't know. In these cases we echo the words of "Ike" Eisenhower:
In a nutshell, a customer-centric approach to design is about realizing that what you're creating is not about what you think it should be. It’s about what somebody else, the customer , needs. It’s also a way to ensure that you’re anticipating customer needs based on an understanding of the user's journey—meet them where they are.
Purpose is not new. It was first referenced in the 14th century, and even the ancient philosophers had a crack at defining the purpose of life: The pursuit of knowledge (Plato), or creating a plan for ‘living well’ (Aristotle). But Simon Sinek’s 2009 book, “Start With Why” thrust the implications of purpose into the forefront of business leadership attention with a very simple message: The difference between a good company and a great one isn’t what you do — or how — but why.
A collection of guides and templates for prodcut managment and service design mapping.
SPEED MATTERS