Retail & consumer goods
Our retail experts work side by side with retail leaders to help transform their organizations into seamless, customer-centric, omni-channel businesses; find the best way to launch (or relaunch) a channel or market; and scale operations into new markets.
We've helped retail firms of all sizes truly innovate and transform in ways that get measured results.
Retailers must consistently adapt to new trends, technologies, and customer expectations. But, with frequent changes come risks. These include wasted resources, negative customer experiences, and potential brand damage. Balancing innovation and risk is a delicate dance that retailers must master.
Today's consumers expect tailored shopping experiences, but delivering hyper-personalization is no small feat. Retailers face difficulties in collecting accurate customer data, analyzing it in real-time, and leveraging it to create relevant offers and recommendations. Plus, they must navigate privacy concerns and regulations.
With ever-increasing competition and the rise of e-commerce giants, retailers must work harder to keep customers coming back. This means finding ways to reward loyal customers while also offering unique experiences that differentiate them from competitors. Managing and sustaining customer loyalty programs can be resource-intensive and costly.
Fast Retailing (UNIQLO)
To become the #1 retail apparel group in the world, they needed to design consistency, efficiency, and governance to internal and external teams across all markets.
Design System & Service Design
Staples wanted to rebrand and re-focus with updated in-store kiosk systems to provide better experiences for both customers and employees.
Headless e-commerce platform
The new headless e-commerce platform enabled content authors to launch new promotional campaigns and update the website within hours, and made Endy’s website faster than 99% of all websites in the world.
Certified Stripe Partner
Businesses that used Stripe's open-source library needed to comply with new European regulations requiring multi-factor authentication
React Native Mobile App
The co-working space aggregator and booking service wanted to make significant changes to their Android and iOS apps.