Retail & consumer goods
Move at the Speed of Business
Our retail experts work side by side with retail leaders to help transform their organizations into seamless, customer-centric, omni-channel businesses; find the best way to launch (or relaunch) a channel or market; and scale operations into new markets.
How we can help
We've helped retail firms of all sizes truly innovate and transform in ways that get measured results.
Experimentation
Personalization
Loyalty
Retailers must consistently adapt to new trends, technologies, and customer expectations. But, with frequent changes come risks. These include wasted resources, negative customer experiences, and potential brand damage. Balancing innovation and risk is a delicate dance that retailers must master.
Today's consumers expect tailored shopping experiences, but delivering hyper-personalization is no small feat. Retailers face difficulties in collecting accurate customer data, analyzing it in real-time, and leveraging it to create relevant offers and recommendations. Plus, they must navigate privacy concerns and regulations.
With ever-increasing competition and the rise of e-commerce giants, retailers must work harder to keep customers coming back. This means finding ways to reward loyal customers while also offering unique experiences that differentiate them from competitors. Managing and sustaining customer loyalty programs can be resource-intensive and costly.
Experimentation
Retailers must consistently adapt to new trends, technologies, and customer expectations. But, with frequent changes come risks. These include wasted resources, negative customer experiences, and potential brand damage. Balancing innovation and risk is a delicate dance that retailers must master.
Personalization
Today's consumers expect tailored shopping experiences, but delivering hyper-personalization is no small feat. Retailers face difficulties in collecting accurate customer data, analyzing it in real-time, and leveraging it to create relevant offers and recommendations. Plus, they must navigate privacy concerns and regulations.
Loyalty
With ever-increasing competition and the rise of e-commerce giants, retailers must work harder to keep customers coming back. This means finding ways to reward loyal customers while also offering unique experiences that differentiate them from competitors. Managing and sustaining customer loyalty programs can be resource-intensive and costly.
Companies we've helped
Design Systems
Fast Retailing (UNIQLO)
Transforming one of the world's largest retail companies into a digital-first organization
To become the #1 retail apparel group in the world, they needed to design consistency, efficiency, and governance to internal and external teams across all markets.
Design System & Service Design
Staples
6x faster load times on Staples solution builder app
Staples wanted to rebrand and re-focus with updated in-store kiosk systems to provide better experiences for both customers and employees.
Headless e-commerce platform
Endy
10 weeks to build and migrate to a new headless e-commerce platform with Sanity, Vercel and Shopify
Endy’s existing e-commerce platform on Shopify snoozed as their growth skyrocketed. They needed to re-platform and build a performant e-commerce platform.
Certified Stripe Partner
Stripe
A 6-week turnaround for multi-factor authentication regulatory updates
Businesses that used Stripe's open-source library needed to comply with new European regulations requiring multi-factor authentication.
React Native Mobile App
Flexday
2.5 months to a new app & new market opportunity
The co-working space aggregator and booking service wanted to make significant changes to their Android and iOS apps.
