Rebecca Holland
Glossier founder and CEO Emily Weiss stepped down from her role as chief executive of the buzzy cosmetics brand on Tuesday this week, in the wake of huge layoffs impacting their technology team, and failed launches of in-store shopping experiences.
Fighting organizational complexity is a losing battle. For enterprise companies, their complexity is their strength — multiple product lines, international footprints (and even multiple subsidiary businesses), all work together to reduce risk across the breadth of the organization — and help the company span multi-decade or even multi-century changes to their markets.
Risk is the word of the moment in the C-suite at most major companies in the commerce space. The competition for market share is hotter than ever, and the pandemic proved to many organizations that moving fast is not only possible, it’s necessary.
Nowadays, many companies have a design system, but the issues many organizations currently face include scaling it, getting the right funding, determining who owns the design system, and getting buy-in from internal product teams to use it.
UX writing is based on two simple principles: Be respectful and be useful. A UX writer works from a place of empathy, always thinking about the end user or customer first, and putting themselves in their place to understand how an interface can be a delightful experience, removing any potential frustrations, problems, or mistakes for them.
Employee satisfaction is the new buzzword on the lips of the C-suite across the world. While hardly a new concept — studies on job satisfaction go back decades — the employment turnover rate in the US for the tech industry is projected to reach 70%, according to a study cited in a recent article in Forbes.
The countdown to Web Summit is on, which means we’re only days away from our CEO Nick Van Weerdenburg’s keynote presentation at the exclusive Corporate Innovation Summit (CIS), an invite-only conference ahead of the main event.
The goal of most modern organizations is to create a business that centers their customer. Customer-centricity is a byword for enterprises, but too few really treat their users as the experts, and instead rely on what the executive thinks they know about the market, based on their decades of experience. Being focused on the customer then, is a process of unlearning the traditional business decision making practices that many executives were raised on, and radically shifting the mindsets and decision making flows to support swift reactions to market changes.